Please read these Terms of Service carefully before using VaultData. By accessing our website or submitting a request, you agree to be bound by these terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
These Terms of Service ("Terms") form a legally binding agreement between you ("you," "your," or "User") and VaultData ("we," "us," or "our") governing your access to and use of the VaultData website located at vault-data.org and any services, tools, or content provided through it (collectively, the "Service").
By visiting our website, submitting a consultation request, or engaging with our Service in any way, you confirm that you are at least 18 years old, have the authority to enter into these Terms on behalf of yourself or your organisation, and agree to be bound by them.
2. Description of Service
VaultData provides data preparation services for AI training, including but not limited to:
- Automated data cleaning, deduplication, and normalisation
- Detection and redaction of Personally Identifiable Information (PII)
- Structuring and formatting raw data into AI-ready datasets (JSONL, Parquet, and custom schemas)
- Context engineering and vector database population for Retrieval-Augmented Generation (RAG)
- Technical consultation on data strategy for local AI model deployment
Our services are designed to operate on-premise or within your private infrastructure. Unless explicitly agreed otherwise in writing, VaultData does not take custody of your underlying business data on our servers.
The specific scope, pricing, and deliverables of any engagement are agreed separately in a written statement of work or service agreement between the parties. These Terms govern the general relationship; any specific agreement supersedes these Terms where there is a conflict.
3. User Responsibilities
By using our Service, you agree to:
- Provide accurate information — supply truthful, current, and complete information when submitting requests or communicating with us
- Lawful use only — use the Service only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations
- Data ownership and rights — ensure that you have the legal right to share any data you provide to us for processing. You represent and warrant that you own or have the necessary licences, rights, consents, and permissions to use and submit your data
- No harmful content — not submit data or requests that include content designed to cause harm, violate third-party rights, or facilitate illegal activities
- Security — maintain the security of any credentials, systems, or access tokens used in connection with our Service
- No circumvention — not attempt to reverse-engineer, scrape, overload, or otherwise interfere with the operation of our website or services
You are solely responsible for ensuring that your use of the Service and any data you provide complies with applicable privacy laws (including GDPR, CCPA, or HIPAA as relevant to your business).
4. Intellectual Property
4.1 Our Content
All content on the VaultData website — including text, graphics, logos, code, design, and documentation — is owned by or licensed to VaultData and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent, except for personal, non-commercial reference purposes.
4.2 Your Data
You retain full ownership of any data you provide to us. By submitting data for processing, you grant VaultData a limited, non-exclusive licence to process that data solely for the purpose of delivering the agreed services. We do not claim ownership of your data and will not use it for any purpose beyond the scope of our service agreement with you.
4.3 Outputs and Deliverables
Processed datasets and other deliverables created from your data are owned by you upon full payment for the relevant services, unless otherwise agreed in writing.
5. Payments
VaultData currently offers a free initial Data Hygiene Audit consultation. Paid engagements, if and when entered into, are subject to a separate written agreement that will specify pricing, payment terms, and deliverables.
For any paid services:
- Invoices are due within the period specified in the relevant agreement (typically net 14 or net 30 days)
- Late payments may be subject to interest charges as permitted by applicable law
- All prices are exclusive of applicable taxes unless stated otherwise
- Refund terms, if any, will be specified in the individual service agreement
We reserve the right to introduce pricing for services currently offered free of charge with reasonable prior notice.
6. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.
To the fullest extent permitted by applicable law, VaultData expressly disclaims all warranties, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
- Any guarantee that the Service will be uninterrupted, error-free, or completely secure
- Any guarantee of specific results from the use of our data preparation services, including improvements to AI model accuracy, training speed, or compliance outcomes
- The accuracy or completeness of any information provided on our website
Data processing results depend heavily on the quality, structure, and completeness of your source data. We make no representations about the fitness of processed outputs for any particular use case.
7. Limitation of Liability
To the maximum extent permitted by applicable law, VaultData, its directors, employees, contractors, and partners shall not be liable for any:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, goodwill, or business opportunities
- Damages arising from your reliance on information provided through our website
- Damages resulting from unauthorised access to or alteration of your data
In no event shall our total aggregate liability to you for all claims arising from or related to the Service exceed the greater of (a) the total amount paid by you to VaultData in the twelve months preceding the claim, or (b) one hundred US dollars (USD $100).
Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, our liability will be limited to the greatest extent permitted by applicable law.
8. Termination of Access
We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or abusive behaviour, or for any other reason at our reasonable discretion.
You may stop using the Service at any time. If you have an active paid engagement, termination terms will be governed by your specific service agreement.
Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will continue to apply.
9. Third-Party Links and Services
Our website may contain links to third-party websites or services. These links are provided for convenience only and do not constitute an endorsement. We have no control over the content, privacy practices, or availability of third-party sites and are not responsible for any harm or damages arising from your use of them.
10. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.
Any disputes arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If a dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration administered in Denver, Colorado, in accordance with the rules of the American Arbitration Association, unless both parties agree to resolve the dispute in a court of competent jurisdiction in Colorado.
If you are a consumer resident in a jurisdiction that does not permit mandatory arbitration, you retain the right to bring disputes in your local courts.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date at the top of this page.
Your continued use of the Service after any changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service.
For significant changes that materially affect your rights or obligations, we will make reasonable efforts to notify active clients directly via email.
12. Contact Us
If you have questions about these Terms, need clarification on any provision, or wish to report a violation, please contact us:
- Email: [email protected]
- Website: vault-data.org
We aim to respond to all legal enquiries within 5 business days.